Refund Policy

Legal

Effective date: August 28, 2025. This policy explains how MYSTRIBUTION assesses refund requests across plans, distribution services, and purchases within the ecosystem.

1) General Principles

Refunds are assessed case-by-case, based on service status, usage, and applicable law.
We prioritize transparency, fairness, and platform integrity for artists and fans.
Where consumer protection rules provide additional rights, those rights are honored.

2) Artist Plans & Service Fees

Before Use: If a plan or add-on was purchased but no distribution action or upload has occurred, a refund may be considered upon timely request.
After Use Begins: Once distribution actions start (e.g., assets processed, delivered to Partners), fees generally reflect services rendered and may not be refundable.
Duplicate/Erroneous Charges: Verified duplicates or processing errors are eligible for correction/refund.

3) Distribution Submissions

Processing Stage: If a release is queued but not yet delivered to Partners, cancellation may be possible; any refund is evaluated considering processing work performed.
Post-Delivery: After delivery to Partners, fees typically cover services completed. Takedowns can be requested prospectively (Partner timelines apply) but do not imply fee refunds.
Quality/Specs Issues: If a technical issue on our side prevents delivery and cannot be remedied, we will either re-perform the service or consider a refund.

4) Fan Purchases (Direct Streaming/Sales)

Digital Goods: Access to streams/downloads is generally final upon fulfillment. Cases of failed delivery, defective files, or account access problems are eligible for remedy or refund.
Unauthorized Transactions: We follow payment processor rules for disputes and chargebacks.

5) Promotions & Credits

Promotional credits and time-limited offers are not redeemable for cash unless required by law.
If a promo is applied to a refundable transaction, the refundable amount may exclude the promo value.

6) Taxes, Fees & Currency

Where taxes or processing fees apply, refunds may exclude non-recoverable third-party costs.
Currency conversion differences and bank fees are outside our control.

7) How to Request a Refund

Submit a request via the Support/Contact page from the account email.
Include order/reference IDs, dates, and a brief description of the issue.
For security, we may require verification and logs to investigate.

8) Timelines & Outcomes

We aim to acknowledge requests promptly and provide a determination after reviewing service status and logs.
Approved refunds are issued to the original payment method when possible.
If re-performance resolves the issue, a refund may not be required.

9) Abuse & Integrity

We safeguard against misuse, fraud, or repeated claims inconsistent with usage data.
Where abuse is detected, we may limit services and refuse future refunds.

10) Changes to This Policy

We may update this policy to reflect product, legal, or operational changes. Material updates will be indicated by revising the “Effective date” and, where appropriate, in-service notices.